ISP Block Locator Guides

Quick steps to find security / parental-control settings in popular ISP and VPN apps & portals.

Important: If removing the block from your ISP doesnt fix your issue, you may need to puirchase a VPN to further assist in resolving your content block.
All
ISPs
VPNs
🔧 ISPs

Spectrum

My Spectrum app → Services → Internet → Security Shield
  1. Open the My Spectrum app.
  2. Navigate to Services → Internet → Security Shield → View All → Security Shield Settings.
  3. Under Advanced Settings, toggle Security Shield OFF.
  4. If the option is hidden, scroll past the chat icon in the app.
  5. Reboot your router for the changes to take effect.
Mobile AppSecurity Shield

T-Mobile

Web Guard (mobile lines) & Advanced Security (Home Internet)
For T-Mobile Mobile / Phone Lines
  1. Log in to the T-Mobile app or website.
  2. Go to Profile → Family Controls → Web Guard.
  3. Set Web Guard to No Filtering or Low.
  4. Save changes.
  • Device Content Filters: Check your phone’s browser or device settings for built-in content blockers (Safari, Chrome, Android DNS, etc.). T-Mobile provides device-specific tutorials on their support site.
For T-Mobile Home Internet
  1. Open the T-Mobile Internet app.
  2. Go to Manage → Settings (gear icon) → Security.
  3. Turn off Advanced Cyber Security.
  4. Locate Web Guard settings (if present) and set to No Filtering.
  5. Restart the gateway/router if prompted.
Web Guard Advanced Security Mobile & Home Internet

Xfinity (Comcast)

Xfinity app or xFi website → Advanced Security
Using the App
  1. Open the Xfinity app.
  2. Go to Security → Advanced Security and turn it OFF.
Using the Website
  1. Log in to your Xfinity account.
  2. Go to My Services → xFi Advanced Security → Disable.
  • If no toggle is available, contact Xfinity Support to disable it manually.
AppWebsitexFi

AT&T (ActiveArmor)

Smart Home Manager → Disable ActiveArmor → Verify Disabled
  1. Open the Smart Home Manager app.
  2. Tap the chat bubble and type “Disable ActiveArmor.”
  3. Confirm when prompted.
  4. Verify that Home Network Security = Disabled in the app or router settings.
  5. If you’re using ActiveArmor Advanced (paid), cancel the subscription first in the app.
Smart Home ManagerActiveArmor

Verizon Fios

My Fios app or router portal (192.168.1.1)
App Method
  1. Open the My Fios app → Internet → Network Settings → Home Network Protection / Parental Controls → Off.
Router Method
  1. Go to myfiosgateway.com or 192.168.1.1 → log in.
  2. Go to Parental Controls / Advanced Security → Disable.
  • If McAfee-powered Home Network Protection is active, disable it in the app.
My FiosRouter Portal

Virgin Media

My Virgin Media → Online Security → Web Safe
  1. Log in to My Virgin Media → Account Settings → Online Security → Web Safe.
  2. Toggle both Child Safe and Virus Safe to Off.
  3. Restart your hub to apply changes.
  4. If Web Safe re-enables automatically, contact support or use custom DNS to bypass it.
PortalWeb Safe

Starlink

Starlink app → Settings → Router → Content Filtering
  1. Open the Starlink app → Settings → Router → Content Filtering.
  2. Select No Filtering instead of “Malware” or “Malware + Adult.”
  3. Save changes and optionally restart your router.
Starlink AppContent Filtering

Bell Canada

Bell Wi-Fi app / Home Hub (192.168.2.1) / McAfee
  1. In the Bell Wi-Fi app: go to Connected Devices → Disable Restrictions.
  2. In Home Hub (192.168.2.1): log in → Access Control → Delete Schedules / Unblock Devices.
  3. In McAfee Security from Bell: go to Parental Controls → Turn Off.
Bell Wi-FiHome HubMcAfee

Rogers (Canada)

Ignite WiFi Hub app/portal → Profiles → Parental Controls
  1. Use the Rogers Ignite WiFi Hub app or portal.
  2. Go to Parental Controls / Ignite WiFi → Profiles.
  3. Remove or disable filters and schedules.
Ignite WiFiProfiles

Rogers (Mobile / Cell Phone)

Rogers Xfinity app → Security → Advanced Security
  1. Launch the Rogers Xfinity app on your phone (iOS 14+ or Android 8+).
  2. Tap the Security tab (usually at the bottom) or go to Settings.
  3. Locate Advanced Security, Xfi Shield, or Advanced Threat Protection.
  4. Toggle the feature OFF.
  5. Close and reopen the app to confirm the change was applied.
  • If the toggle is missing, ensure your line is the primary account holder and that Advanced Security is enabled on your plan.
Rogers Xfinity App Advanced Security Mobile / Cellular

Flow (Caribbean ISP)

My Flow portal/app → Web Filtering / Family Filter
  1. Log in to the My Flow app or portal.
  2. Go to Internet Settings → Web Filtering / Family Filter.
  3. Toggle Off or Opt Out, then restart your router.
PortalFamily Filter

Primus (Canada)

TP-Link Deco app → HomeShield → Parental Controls
  1. Managed through TP-Link Deco (HomeShield).
  2. In the Deco app → HomeShield → Parental Controls: remove or disable profiles.
  3. In Network Security, turn off ad blocking and safe search.
DecoHomeShield

Eastlink (Canada)

eero app → Discover → Security & Privacy
  1. Uses eero (WiFi Perfected).
  2. In the eero app → Discover → Security & Privacy: toggle Advanced Security / Ad Blocking OFF.
  3. Under Profiles, remove filters or delete profiles.
eeroSecurity & Privacy

Ziply Fiber

Ziply Device Safety app → Parental Controls
  1. Open the Ziply Device Safety app (Windows/Mac/iOS/Android).
  2. Go to Parental Controls → Toggle Off.
  3. On Windows: disable Content Blocker in settings or uninstall Device Safety entirely.
Device SafetyParental Controls
🧩 VPNs

Surfshark

Settings → VPN Settings / Features → CleanWeb
  • App: Settings → VPN Settings / Features → CleanWeb → Off.
  • Reconnect the VPN and repeat on all devices.
CleanWebApp

ExpressVPN

Settings / Preferences → Privacy & Security
  • Settings / Preferences → Privacy & Security.
  • Turn Threat Manager and any Ad/Tracker Blockers Off.
  • Reconnect VPN.
Threat ManagerPrivacy

NordVPN

Threat Protection / Threat Protection Lite
  • Desktop: Settings → Threat Protection → Off.
  • Mobile: Settings → Threat Protection Lite → Off.
  • Linux CLI: nordvpn set threatprotectionlite off
Threat ProtectionDesktop / Mobile / Linux